At DIY Wonderland, we want you to be completely satisfied with your purchases. This Refund Policy outlines our guidelines for returns, refunds, and exchanges for products and services purchased through our website at diyvaluemaker.sbs.
By making a purchase from our Site, you agree to the terms of this Refund Policy. Please read this policy carefully before completing your purchase.
Our refund policy varies depending on the type of product or service purchased:
Digital products include e-books, digital patterns, printables, online courses, and any downloadable content.
Physical products include DIY kits, craft supplies, tools, books, and any tangible items that are shipped to you.
Subscription services include membership plans, recurring content delivery, or any service that involves regular payments.
This includes registration fees for virtual or in-person workshops, classes, or events.
Due to the nature of digital products, which can be instantly downloaded and cannot be returned, all sales of digital products are final. We do not offer refunds for digital products except in the specific circumstances outlined below.
We may consider refunds for digital products in the following circumstances:
To request a refund for a digital product under the exceptions listed above, please contact us at [email protected] within 7 days of purchase. Please include your order number, the name of the product, and a detailed description of the issue you're experiencing.
You may return physical products purchased from our Site within 30 days of delivery if:
The following items cannot be returned:
If you receive a defective or damaged product, please contact us at [email protected] within 7 days of delivery. Please include:
We will arrange for a replacement or refund at our discretion.
To initiate a return:
Return shipping costs are the responsibility of the customer, except in cases where the item was defective, damaged, or incorrectly shipped. We recommend using a trackable shipping method for all returns.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. This ensures the fastest processing time.
You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. When you cancel, you will retain access to the subscription benefits until the end of your current billing period.
We do not offer prorated refunds for unused portions of a subscription period. Your subscription will remain active until the end of the current billing cycle.
In exceptional circumstances, such as technical issues that significantly impact your ability to access subscription benefits, we may offer a partial or full refund at our discretion. Please contact us to discuss your specific situation.
Workshop and event registrations may be canceled with the following refund schedule:
If you cannot attend an event, you may transfer your registration to another person at no additional cost. Please notify us of the transfer at least 24 hours before the event.
If we cancel an event for any reason, you will receive a full refund or the option to transfer your registration to a future event.
For virtual events, recordings are typically provided to registered participants. If you are unable to attend the live session, you will still have access to the recording, and no refund will be provided for non-attendance.
Please note that payment processing fees are non-refundable. If a refund is issued, it will be for the amount of the purchase minus any applicable payment processing fees.
Items purchased as gifts follow the same return policy as regular purchases. The recipient may return the item with the order number or gift receipt.
Gift cards are non-refundable and cannot be exchanged for cash except where required by law. Gift cards do not expire and have no fees.
This Refund Policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union or United Kingdom, you have certain legal rights regarding returns and refunds that cannot be excluded by contract.
If you have any questions or concerns about our Refund Policy, please contact us at:
DIY Wonderland
28 Jamie Parkways North
Garyfort, GL53 7EN
United Kingdom
Email: [email protected]
Phone: +442705212756
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Site. It is your responsibility to review this Refund Policy periodically for changes.
Your continued use of the Site after any such changes constitutes your acceptance of the new Refund Policy.